Returns

To return an item, find the packing slip that came with your package. Check the box indicating your reason for return, and send the package with delivery confirmation to:

Send returned merchandise to:
Attn: Returns - Order # {YOUR ORDER NUMBER HERE}
vpgames.com
4191 Carpinteria Ave. Unit 8
Carpinteria, CA 93013 map

Note: If you received incorrect merchandise, or received someone else's order by mistake, do not send the package back to us. Email us at returns@vpgames.com or contact us with your order number so we can send you a pre-paid return shipping label.

If you cannot locate your original packing slip, just include a piece of paper with your name, email address, order number, item code of the product you purchased, and reason for returning the product.

The customer pays the cost of returning the item unless we sent you incorrect merchandise by mistake.

Note: If you received incorrect merchandise, or received someone else's order by mistake, do not send the package back to us. Email us at returns@vpgames.com or contact us with your order number so we can send you a pre-paid return shipping label.

Yes, a 20% restocking fee will be deducted from the refund unless we sent you incorrect merchandise or your product is defective.

Yes, if the product you received is defective, indicate on the packing slip that you would prefer an exchange over a refund. If no prefence has been given you will be issued a refund.

All items must be returned to us within 30 days, unless an Extended Warranty has been purchased.

If an Extended Warranty has been purchased at checkout, you will have up to 90 days to return an item.

No, just include the packing slip with the package you send back to us.

Delivery confirmation: It is wise to get delivery confirmation when sending a return package to us. We receive hundreds of packages a day, so delivery confirmation is essential to ensure that we receive your package.

How long does it take to process my return? After we have received the returned merchandise, please allow approximately 5 business days for processing. We will email you once your return has been received & processed.

How much will my refund be? For defective or incorrectly sent merchandise, you will be refunded in full, including any shipping, insurance, warranty, and giftwrap charges. For all other returns, you will be refunded for the cost of the item, minus a 20% restocking fee.

Exchange requests: An exchange request for a defective item is only a request: we reserve the right to issue a refund if an exchange is not possible.

Store credit: Store credit can also be issued instead of a refund. If you would prefer to receive store credit, simply indicate this on your packing slip.

Delivery window: If you decide to return a product, make sure the package you send back to us is postmarked no more than 30 days after the package was originally delivered to you (90 days if an extended warranty was purchased at checkout).

Returning parts of a bundle: If you are seeking to return part of an order, (when the product purchased was part of a "bundle," or when the order consists of multiple products), only the defective product should be sent back to us.

Undeliverable/refused merchandise: All refused or undeliverable merchandise is subject to a 20% restocking fee. Additionally, neither original nor return shipping/handling charges will not be refunded, and any fees charged to our account will be deducted from your refund. If the item had free shipping to begin with, a $5 fee will be deducted. Examples of undeliverable/refused merchandise are: